Privacy Policy

Trusted Union Limited respects the privacy of our clients, prospective clients and website visitors.

This Privacy Policy explains how we collect, use, store and disclose personal data in connection with our website and insurance advisory services.

We handle personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong and other applicable requirements.

Personal data we may collect

Depending on your interaction with us, we may collect information including your name, contact details, company or employment information, insurance requirements, information provided in enquiry forms and other information you choose to provide.

Where necessary in connection with insurance advice, quotations, applications, policy servicing or claims, additional personal or sensitive information may be requested separately.

We aim only to collect personal data reasonably necessary for the relevant purpose.

How we use personal data

Personal data may be used to:

• respond to enquiries and requests;
• understand insurance requirements and provide insurance advisory or brokerage services;
• obtain and administer insurance quotations, applications, policies, renewals or claims;
• communicate with clients and prospective clients;
• maintain client and business records;
• comply with legal, regulatory, compliance and risk-management obligations; and
• send marketing communications where the appropriate consent has been obtained.

Disclosure of personal data

Where reasonably necessary for the relevant purpose, personal data may be disclosed to appropriate third parties such as insurers, reinsurers, insurance service providers, claims administrators, professional advisers, technology and data-processing providers and other parties involved in providing or administering the requested service.

Information may also be disclosed where required or permitted by law or to governmental, regulatory, law-enforcement or other competent authorities.

We do not sell personal data to advertisers.

Direct marketing

Trusted Union may from time to time send insurance-related insights, updates or information about our services.

We will not use personal data for direct marketing unless the applicable requirements have been satisfied and the necessary consent has been obtained.

You may withdraw your consent to direct marketing at any time without charge.

Data security

We take reasonable administrative, organisational and technical measures to protect personal data against unauthorised or accidental access, processing, erasure, loss or use.

No electronic transmission or storage system can, however, be guaranteed to be completely secure.

Data retention

Personal data will be retained only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, regulatory, insurance, accounting or record-keeping requirements.

When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

Access and correction

Subject to applicable law, you may request access to personal data held about you and request correction of inaccurate personal data.

Requests may be submitted to our privacy contact at privacy@trustedunion.com.

Cookies

Our website may use cookies and similar technologies. Further information is available in our Cookie Policy.

Third-party websites

Our website may contain links to third-party websites. Trusted Union is not responsible for the privacy practices or content of those websites.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or applicable requirements.

The current version will be published on this website.